About Drugstore Online

Q: Is Drugstore Online a registered business?
A: Yes. DRUGSTORE ONLINE is a business registered in Lebanon (Registration No. 3688737) and based in Baabda. You can reach us any time at info@drugstoreonline.me or +961 70 156 651.

Q: Where are you based, and where do you ship from?
A: We are based in Baabda, Lebanon, and we process, pack, and ship every order in-house from within Lebanon.

Q: Are your products genuine?
A: Yes. All products are 100% authentic, sourced directly from authorized distributors in Lebanon, and delivered in their original brand packaging. Learn more on our Product Authenticity & Sourcing page.

Orders

Q: How do I place an order?
A: Browse our products, add your preferred items to the cart, and proceed to checkout. Follow the steps to complete your order securely.

Q: Can I modify or cancel my order?
A: Yes, you can request changes or cancellations within 24 hours of placing your order. After this time, the order may already be processed.

Shipping & Delivery

Q: Where do you deliver?
A: We currently deliver across Lebanon only. Same-day Express delivery is available in Beirut and Baabda.

Q: What delivery options do you offer?
A: Standard Delivery — $4.50, delivered in 2–5 business days (free on orders over $45). Express Delivery — $6.00, same-day across Beirut and Baabda for orders placed between 9:00 AM and 4:00 PM.

Q: How do I track my order?
A: Once your order is confirmed, you’ll receive an email or SMS confirmation with updates. If you haven’t heard from us within 48 hours, contact us at info@drugstoreonline.me.

Q: How is delivery handled?
A: Deliveries are handled through local transport and delivery teams to ensure safe and reliable service.

Payments

Q: What payment methods do you accept?
A: We currently accept Cash on Delivery (COD). Additional payment options may be added in the future.

Q: Is my payment information secure?
A: Yes. Our checkout is protected with SSL encryption, and our store is powered by Shopify (Level 1 PCI DSS compliant).

Returns & Refunds

Q: What is your return policy?
A: Returns can be requested within 48 hours of delivery for items that are damaged, incorrect, defective, or missing. See our Return & Refund Policy for full details.

Q: How is my return resolved?
A: Because orders are Cash on Delivery, approved returns are resolved by store credit, replacement, or exchange — according to your preference. Store credit or a replacement is arranged within 5–7 business days after your return is approved.

Q: Who pays for return shipping?
A: For eligible returns (damaged, defective, or incorrect items), our team arranges pickup at no cost to you.

Products

Q: Do products come in original packaging?
A: Yes, all items are delivered in their original brand packaging.

Contact & Support

Q: How can I reach customer support?
A: Email info@drugstoreonline.me or call +961 70 156 651, Monday to Friday, 9:00 AM – 6:00 PM (Beirut Time). We aim to respond within 24 hours on business days.

Business Name: DRUGSTORE ONLINE
Registered Address: Damascus Highway, Baabda, Lebanon
Registration Number: 3688737