Orders

Q: How do I place an order?
A: Simply browse our products, add your preferred items to the cart, and proceed to checkout. Follow the steps to complete your order securely.

Q: Can I modify or cancel my order?
A: Yes, you can request changes or cancellations within 2 hours of placing your order. After this time, the order may already be processed.

Shipping & Delivery

Q: Where do you deliver?
A: We currently deliver across Lebanon only.

Q: How long does delivery take?
A: Orders are processed within 1–2 business days, and delivery typically takes 3–5 business days.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders above $40.
For orders below $40, a flat shipping fee of $4 applies.

Q: How is delivery handled?
A: Deliveries are handled through local transport and delivery teams to ensure safe and reliable service.

Payments

Q: What payment methods do you accept?
A: We accept secure online payments including credit/debit cards and other available payment options at checkout.

Q: Is my payment information secure?
A: Yes, all transactions are protected using SSL encryption and secure payment processing systems.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery.

Q: When will I receive my refund?
A: Once your return is received and approved, refunds are processed within 10 business days.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Products

Q: Are your products original?
A: Yes, all products sold on our store are 100% genuine and sourced from trusted suppliers.

Q: Do products come in original packaging?
A: Yes, all items are delivered in their original brand packaging.

Contact & Support

If you have any questions, feel free to contact us:

Business Name: DRUGSTORE ONLINE
Registered Address: Damascus Highway, Baabda, Lebanon
Registration Number: 3688737

Email: support@drugstoreonline-lb.com
Phone: +961 70 15 66 51

Customer Support Hours:
Monday to Friday, 9:00 AM – 6:00 PM (Beirut Time)