Refund policy
Return Window
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
• Unused, unworn, and in the same condition as received
• In the original packaging with all tags attached
• Accompanied by proof of purchase
How to Initiate a Return
To request a return, please contact us at:
Email: support@drugstoreonline-lb.com
Return Address
Damascus Highway, Baabda, Lebanon
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
No restocking fees will be charged.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
• Final sale items
• Gift cards
Exchanges
To exchange an item, please return the original product and place a new order after the return is approved.
Lost Packages
If your package is lost in transit, please contact us. We will investigate the issue with the shipping carrier.
If the package is confirmed lost, we will offer either:
• A replacement (subject to availability), or
• A full refund
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to complete the refund.
Return Method & Fees
Return method: By mail
Restocking fee: None
Return shipping cost: Paid by the customer unless the item is defective or incorrect
Order Cancellation
Orders can be cancelled within 24 hours of purchase.
After this period, orders may already be processed or shipped and cannot be cancelled.
Contact Information
Business Name: DRUGSTORE ONLINE
Registered Address: Damascus Highway, Baabda, Lebanon
Registration Number: 3688737
Email: support@drugstoreonline-lb.com
Phone: +961 70 15 66 51
Customer Support
Available Monday to Friday, 9:00 AM – 6:00 PM (Beirut Time)