Privacy policy

DRUGSTORE ONLINE operates this website and online store to provide products and services to customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or communicate with us.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect  

We may collect the following categories of personal information depending on how you interact with our website:

  1. • Contact Information: Name, email address, phone number  
  2. • Billing and Shipping Information: Address, city, postal code, country  
  3. • Payment Information: Payment method details (processed securely by payment providers; we do not store full card details)  
  4. • Account Information: Username, password, and preferences (if you create an account)  
  5. • Order Information: Products purchased, order history, returns, and transactions  
  6. • Communication Information: Messages or inquiries sent to our customer support  
  7. • Device Information: IP address, browser type, device type, and network information  
  8. • Usage Information: Pages visited, time spent on site, and interactions with our website  

2. How We Collect Your Information  

We collect personal information in the following ways:

  1. • Directly from you when you place an order, create an account, or contact us  
  2. • Automatically through cookies and similar tracking technologies  
  3. • From third-party service providers such as payment processors and analytics tools  

3. How We Use Your Personal Information  

We use your personal information for the following purposes:

  1. • To process and fulfill your orders  
  2. • To manage payments and transactions  
  3. • To arrange shipping and delivery  
  4. • To provide customer support and respond to inquiries  
  5. • To improve our website, products, and services  
  6. • To detect and prevent fraud or unauthorized activities  
  7. • To send order updates, notifications, and service-related communications  
  8. • To send promotional messages (you can opt out at any time)  


4. Sharing Your Personal Information  

We only share your personal information when necessary to operate our business, including:

  1. • Shopify (our e-commerce platform)  
  2. • Payment processors (for secure payment handling)  
  3. • Shipping and delivery partners  
  4. • Service providers (hosting, analytics, customer support tools) 

We do not sell your personal information to third parties.

5. Shopify Services  

Our store is hosted by Shopify Inc. Shopify processes certain personal information to provide and improve the services.

For more details, please visit:  

https://www.shopify.com/legal/privacy  

6. Cookies and Tracking Technologies  

We use cookies and similar technologies to:

  1. • Improve website functionality  
  2. • Analyze website traffic  
  3. • Personalize user experience  

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

7. Data Security  

We take appropriate technical and organizational measures to protect your personal information.

  1. • Our website is secured using SSL encryption  
  2. • Payments are processed through secure third-party providers  

However, no method of transmission over the internet is completely secure.

8. Data Retention  

We retain your personal information only as long as necessary to:

  1. • Fulfill your orders  
  2. • Provide customer support  
  3. • Comply with legal and regulatory obligations  
  4. • Resolve disputes and enforce agreements  


9. Your Rights  


You have the right to:

  1. • Request access to your personal data  
  2. • Request correction of inaccurate information  
  3. • Request deletion of your personal data  
  4. • Opt out of marketing communications at any time  

To exercise these rights, please contact us using the details below.

10. Third-Party Links  

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these websites.

11. Children's Privacy  

Our services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children.

12. International Data Transfers  

Your personal information may be processed or stored outside your country, including through Shopify and other service providers.

We ensure that appropriate safeguards are in place to protect your data.

13. Changes to This Privacy Policy  

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

14. Contact Information  

  • Business Name: DRUGSTORE ONLINE  
  • Registered Address: Damascus Highway, Baabda, Lebanon  
  • Registration Number: 3688737  
  • Email: support@drugstoreonline-lb.com  
  • Phone: +961 70 15 66 51  
  • Customer Support  
  • Available Monday to Friday, 9:00 AM – 6:00 PM (Beirut Time)